Terms & Conditions

Booking Terms and Conditions

Payment

The payment should be done by credit card (visa, mastercard, American Express) via email sent from our booking system or by bank transfer, to the following coordinates:

Account registered to Sonders and beach Italy srl

Iban: IT03L3609201600777563162967

BIC/SWIFT: QNTOITM2XXX

c/c n 777563162967

Description: name, surname, dates of stay, number of people, chosen housing solution


Cancellation policy

Free cancellation up to 14 days before arrival.

From the 13th day until arrival: 100% penalty.

Non-refundable rates include a 100% penalty whenever canceled.


Children

Free up to 3 years, camp cot available for €10/day.

From 3 to 12 years: 50% discount.

From 12 years onwards: full rate.


Animals

Animals are not allowed.


Accessibility

Due to the architectural constraints of Palazzo Moresco, the housing solutions are difficult to access for people with motor disabilities, as they are all located on the first and second floors without a lift.


Documents

Please remember that for hotel stays it is essential to show a valid identity card or passport. The driving license is not a valid identification document for registration purposes.


Credit card as guarantee

Please remember that during check-in you will be asked for a credit card as guarantee for a value of €200.00. No amount will be taken and will be fully refunded upon departure, net of any damage or harm or failure to comply with the rules (for example smoking ban).